Frequently Asked Questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to our support at info@octoplush.store

We ship worldwide!

Once you've placed your order, it usually takes 24 to 72 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below.

- United States: 7-14 days
- Canada: 7-14 days
- Australia: 10-30 days
- UK: 7-14 days
- Europe: 10-30 days
- Other countries: 10-30 days

The given delivery dates are estimates.

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal, Apple Pay, and American Express.

You can chose these payment methods at checkout.

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can read more bout on our Refund Policy.